Owner and data controller: Noreen Mukalazi, hello@nmtherapyandcoaching.co.uk

The Owner may process Personal Data relating to Users if one of the following applies:
• Users have given their consent for one or more specific purposes.
• Provision of Data is necessary for the performance of an agreement with the User and any pre-contractual obligations.
• Processing is necessary for compliance with a legal obligation to which the Owner is subject.
• Processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.
• Upon request, the Owner will help to clarify the specific legal basis that applies to the processing if there is any concern.

When do I collect your personal data?
1. Filling in forms on my website.
2. Communicating with me by post, phone, or email.
3. Ordering my therapy or coaching services.
4. Subscribing to newsletters or updates.
5. Requesting resources or marketing materials.
6. Providing feedback.
7. Automatically collected Technical Data about your device, browsing actions, and usage patterns through cookies, server logs, and similar technologies.

What personal data do I collect?
1. Identity Data such as your first name and last name.
2. Contact Data such as your email address, phone number, and billing address.
3. Technical Data including IP addresses, browser type and version, time zone, operating system, and platform.
4. Usage Data regarding how you interact with the website.
5. Cookie Data collected through browser cookies.

How and why do I use your personal data?
• To respond to your enquiries and provide you with therapy and coaching services.
• To improve your user experience and offer information, products, or services likely to interest you.
• For analytics, social media integration, spam protection, managing contacts, sending marketing messages, and client communication.
• Processing is based on legitimate interests and/or your consent where applicable.

How do I protect your personal data?
• I take data security seriously and have implemented appropriate technical and organizational measures to safeguard your personal data.
• Website interactions are secured using HTTPS.
• In case of a data breach, I will notify you and any relevant regulators as required by law.

How long will I keep your personal data?
• I retain personal data only as long as necessary to fulfill the purposes for which it was collected, including legal and accounting requirements.
• By law, basic customer information may be retained for six years after our relationship ends for tax purposes.
• After the retention period expires, personal data will be securely deleted.

Who do I share your personal data with?
I may share your personal data with trusted third parties such as website hosting providers, email marketing platforms, and other service providers to help operate my business.

Where might your personal data be processed?
• Some third-party service providers may operate outside the European Economic Area (EEA). When this happens, I ensure your data is protected in accordance with applicable laws.
• Providers in the United States may be part of the EU-US Privacy Shield framework, ensuring adequate data protection.

Your rights regarding your personal data:
• You have the right to withdraw consent at any time.
• You can object to certain data processing activities.
• You have the right to access, rectify, restrict, or delete your personal data under certain conditions.
• You may request a copy of your data and ask for it to be transferred to another controller if technically feasible.
• You have the right to lodge a complaint with a data protection authority.

How to exercise your rights:
Any requests can be sent to me at hello@nmtherapyandcoaching.co.uk. Requests are free of charge and will be addressed promptly.

Opting out of direct marketing:
• You can unsubscribe from emails at any time using the unsubscribe link.
• You may also contact me directly to stop marketing communications.

Contacting the Information Commissioner’s Office (UK):
If you have concerns about how your data is handled, you may contact the ICO at 0303 123 1113 or visit www.ico.org.uk/concerns. I kindly ask you to contact me first to resolve any issues.

Cookie Policy:
This website uses cookies to enhance your experience. Please see the Cookie Policy for more information.

Definitions:
Personal Data: Any information relating to an identified or identifiable natural person.
Usage Data: Data collected automatically from your interaction with the website.
User: The person using this website.
Data Controller: The person who determines how your data is processed – in this case, Noreen Mukalazi.
Service: The website and services provided through it.